Returns are subject to AICS's return policy. On receipt of your order, you can claim for a return within as per given product return condition or in 48 Hrs.
Click on View your order History & select the order you wish to return, then select the Problem with product option & mail us with the apt subject line.
The seller would contact you proactively within 48 hours & respond to your request, resolve if any queries regarding the product.
Once the seller responds back & validates to return/ replace, the buyer has to ship the product within 2 working days and pay the return courier charges. Our company not provide return charges.
Ensure to self-ship the product using any courier having package tracking capabilities within 2 working days after seller validates for replacement. Product shipped back should ensure packed safely & is in the original condition as it was shipped & the tracking details to be shared with the seller.
On receipt of the product & verified by the seller, the replacement product is shippedor refund updated to you.
Your concern will be addressed & resolved within 14 working days
In any case, if the resolution given by the Seller is not apt as per the AICS policy then AICS Shield team will address & resolve unprejudiced.
Products are returnable within the applicable return window. The return request for the Order Error is not accepted, Please check the images & description carefully before placing the order. If you have queries than contact us.
Once the return is validated product has to be shipped proactively within 48 hours to get a quick resolution.
If an eligible item is out of stock from the same seller, it cannot be replaced. Only a refund against the returned item will be issued.
If the return request is for an Order error, it is up to the seller's discretion to validate for a refund.
The return/replacement of the product will be subjected to the warranty terms & conditions mentioned in the invoice.
In case if the New product is returned should include price tags, labels, original packing, freebies, and accessories that were shipped along with the product.
In any case, buyer rejects the order, return shipping charges & refund processing charges will be applied to the amount paid & the rest will be refunded.
On receipt of the product, Return/Refund request is to be done within 7 working days.
Click on View your Order History & select the order you wish to return, then select the Problem with Product option & mail with the apt subject line.
Seller would contact you proactively within 48 hours & check on the refund request & respond back to you.
Once the refund request is validated by the seller through mail, product should be shipped back to the Seller within 2 working days.
Ensure to self-ship the product using any courier having courier tracking facilities when shipping it to seller.
On receipt of the product & verified by the seller, further process of refund is initiated.
In any case if the resolution given by Seller is not apt as per the AICS policy then AICS Shield team would address & resolve unprejudiced.
Refund would depend on the mode of payment you have paid for the product; the refund would be initiated within 3 to 5 working days
Order Cancellation can be requested only through your AICS account.
Request for "Order Cancellation" can be initiated only when the Order Status is in "Processing".
Order status which is marked as "Ready to Ship" & "Shipped" can't be cancelled. Once the Order is cancelled customer would be notified through mail.